IT Support in Manchester
Managed IT for Manchester businesses, with security built in.
Pulsar IT is a Manchester-based Managed Service Provider. We look after the IT of small and medium-sized businesses across Manchester and Greater Manchester: your people, devices, Microsoft 365, servers and networks.
IT support for small businesses in Manchester
Most small businesses don't need a full-time IT department, but they do need someone who knows their systems, keeps them updated and answers when something goes wrong. That is what managed IT support provides: proactive monitoring, patching and helpdesk support for a predictable monthly fee.
We built Pulsar IT around security. Every support plan includes a device security baseline and Microsoft 365 management, because most incidents we see in small businesses start with an unpatched device or a weak account, not a sophisticated attack.
You can choose a complete managed IT support plan, co-managed support alongside your own IT person, or individual services such as Microsoft 365 support.
Support plans, per workstation or laptop
- Co-Managed IT: £15 per device / month, for businesses with in-house IT
- Essential IT Support: £25 per device / month, including helpdesk support for all staff
- Advanced IT & Security: £35 per device / month, adding endpoint protection and vulnerability scanning
- Plus the Microsoft 365 management and security baseline, £125 per organisation / month
Prices exclude VAT and are confirmed in your proposal. Compare plans
What Manchester businesses ask us for
The services we're asked about most, each with its own page explaining what's included and how it's priced.
Managed IT Support
Helpdesk support, monitoring and patching for your whole team.
Microsoft 365 support
Accounts, licences, security settings and day-to-day administration.
Managed Servers
Monitoring, updates and oversight for on-premises and cloud servers.
Business Wi-Fi
Reliable, secure Wi-Fi with separate staff and guest networks.
Backup & Disaster Recovery
Backups that are monitored, protected and tested.
IT Projects & Migrations
Office moves, Microsoft 365 migrations and upgrades, planned properly.
See every service on the Managed IT services page.
Choosing an IT support provider
Whoever you choose, these are the questions worth asking before you sign.
What exactly is covered?
Check which devices, users, systems and requests are included, and what counts as a chargeable project. Our plans list what's included and excluded.
How is security handled?
Ask how devices are patched, how Microsoft 365 is secured and whether security is included or sold separately.
How are issues raised and prioritised?
Response times and support hours should be written into the service level in your contract, not just promised in a sales call.
Are backups tested?
A backup is only useful if it restores. Ask how often restores are tested and who checks backup alerts.
Is pricing clear?
Look for a per-device or per-user price, with licences, hardware and projects shown separately so there are no surprises.
What happens if you leave?
Check the contract term and notice period, and make sure you keep ownership of your accounts, documentation and data.
Managed IT across Manchester and Greater Manchester
We support businesses in Manchester and across Greater Manchester, including Oldham, Stockport, Salford, Bolton, Bury, Rochdale, Trafford and Tameside, as well as in Yorkshire.
Day-to-day support is delivered remotely, so your team gets help without waiting for a visit. When work needs someone on site, such as a network change, an office move or a regular planned visit, we arrange it through Scheduled Onsite IT Support or as part of a project.
Company details
- PULSAR IT LTD, trading as Pulsar IT
- Registered in England and Wales, company number 17214778
- Registered office: Bartle House, Oxford Court, Manchester, M2 3WQ
- hello@pulsarit.co.uk
IT support in Manchester: FAQs
Do you provide IT support for small businesses in Manchester?
Yes. Our support plans are designed for small and medium-sized businesses and priced per workstation or laptop, so the cost scales with your team. You can see the plans on our pricing page.
Do you offer managed IT support in Oldham and other Greater Manchester towns?
Yes. We work with businesses across Greater Manchester, including Oldham, Stockport, Salford, Bolton, Bury, Rochdale, Trafford and Tameside, and in Yorkshire.
How quickly will you respond to a problem?
Response times and support hours are set out in the service level of your agreement and confirmed in your proposal. We don't publish a one-size-fits-all figure, because it depends on the plan and services you choose.
Can you support our Microsoft 365?
Yes. Microsoft 365 management is part of every support plan, and it's also available on its own. Microsoft 365 licences are billed separately.
We already have an IT person. Can you still help?
Yes. Co-Managed IT Support gives your in-house IT person monitoring, patching, guidance and a team to escalate to, while they stay in control.
Let's Secure Your Business
Find out how Pulsar IT can help protect, manage and improve your IT environment.